Refund policy

Return & Refund Policy

Last Updated: October 14, 2026

At Cabinet Hardware Source, we want you to feel confident purchasing cabinet pulls, knobs, handles, and decorative hardware for your home. If something isn't right with your order, we're here to help.

Returns

We accept eligible returns within 15 days of delivery.

To qualify for a return, items must be unused, uninstalled, and in their original condition, including all original packaging and accompanying hardware.

Items that have been installed, modified, damaged after delivery, or returned without their original components may not qualify for a refund.

How to Request a Return

To initiate a return, please contact us at help@cabinethardwaresource.com with your order number and the item or items you wish to return.

Our customer support team will review your request and provide return instructions.

Please do not send items back without first contacting us, as return addresses may vary depending on the product.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, including orders placed in error or products that do not meet personal preferences.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution at no additional cost to you.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive damaged, defective, or incorrect cabinet hardware, contact us as soon as possible with your order number, a description of the issue, and photographs where applicable.

We will review the issue and work toward an appropriate resolution, which may include a replacement, refund, or other remedy.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

Installed or used cabinet hardware
Products that have been altered or modified
Items missing original components or packaging
Products marked as final sale at the time of purchase
Custom or personalized products, where clearly identified as non-returnable before purchase

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days after approval.

Your bank or payment provider may require additional time to process and post the refund.

Exchanges

If you would like a different finish, size, or style, please contact our customer support team to discuss available options.

Depending on product availability and fulfillment arrangements, you may need to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once fulfillment has begun, cancellation may no longer be possible.